It all started with a simple phone call from a missionary at the Family History Mission office. He was wondering where the statement was for a particular building so he could pay the rent. I told him we didn't handle that building at our office so I gave him DJ's number.
He calls back a few minutes later asking the same thing. He said Rick, the property manager over DJ, told him that we do it. I told him again that we didn't handle it, and suggested he call Rosanne at the corporate office. He said he had and she wasn't answering and the receptionist transferred him to us.
So I sent an email out to DJ, Rosanne, Rick, Cindy, and Andrew, asking all of them who takes care of it, because one of us had to, and I didn't know who it was, but I thought that DJ did it.
That opened a whole can of worms! Rick emailed that we should be doing it, that DJ had too much to do at West Temple. (He was a little rude about it, which really annoyed me.) This angered Cindy, my manager, who emailed back that she thought DJ did all the church mail together and that it only takes 2 seconds to print an invoice, but if he wanted us to do it to quit whining and to let us know.
It went back and forth like that for awhile. Needless to say, now Cindy and Rick are fuming at each other and DJ and I are in the middle of it. I wasn't trying to start anything! I just wanted to be able to tell Elder Millet where his bill was. It has become ridiculous. Now Cindy is all upset because Rick is claiming DJ is too busy to keep doing her insurance info, even though Cindy was promised if DJ was transferred she would still do it. Rick is all upset that we even asked for this, although that is totally unfounded, as even DJ said she has always done those statements and it only takes a few seconds, like Cindy said. He completely over-reacted, saying DJ has nothing to do with our properties since she transferred.
I think this is what made me the most angry. We have NEVER asked DJ to do anything for our properties. However, she calls us probably a dozen times a week asking for our help on something. And, we still spend a ton of time fixing problems she caused when she was here. Literally, hours are spent every month on her mistakes. And he has the nerve to say she doesn't have time to do anything for our properties?!
Anyway. It made for an interesting afternoon. One simple little question got a whole group of people in an uproar, one that isn't going to be solved quietly I'm afraid.
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